We are trying to do our best in offering to you world-class and practical courses at your comfort and we want to make sure you have the best learning experience through us. However, we do understand that sometimes a course might just not be right for you. You may have liked the free trial of the course but later figured out that it wasn’t meeting your expectations. That’s perfectly fine because we offer a money back guarantee.
To avail a refund, please email us from your registered email id, the course name and the order id, within 24 hours of purchasing the course for courses less than 4 hours of total video content and within 48 hours of purchasing the course for courses more than 4 hours of total video content.
We’ll initiate a refund within 15 days of receiving your request. The refund will be made for 90% of the course fee, and 10% will be held back towards expenses and charges. Further the refund will not be made for participants who have completed the first 3 modules of the course.
Since the course is a virtual course, the above restrictions become important.
For instructor led online or classroom sessions, if you are unable to join a session, and have informed us at least 48 hours in advance, we will refund 90% of the amount paid by you.
In some cases, at the discretion of the management of Sigmatrail, we reserve the right to provide redressal over and above the terms mentioned. In such cases and for any further requirements, please email us on firstname.lastname@example.org