Outsourced – Chief Quality Officer
SigmaTrail’s flagship Program “O-CQO” is targeted at small to medium enterprises, where for the cost of a Senior Quality Manager, a “Chief Quality Officer” will be available on demand. This will help the entity build a robust quality department as they grow.
Oriented towards Small and Medium Organizations, both in the Service and Manufacturing Sector having 200-1500 personnel, we shall be providing a range of de-facto CQO Services on a retainer-ship as well as project assignment basis.
The Consulting program is oriented towards Companies which look forward to a BOT (Build Operate Transfer) model for building this capability and do not require the expertise on a full time basis either.
The Program commits CQO capability on a time-sharing basis and provides top-of-the-line CQO capability at affordable costs.
The Program thus adds significant value to the clients’ operational capability and efficiency through enhanced quality of decision-making on a day-to-day basis.
Engagement Model
The professional qualifications, experience, expertise and skill set of an experienced CQO are brought to bear through this Program, with a committed days-per-month being available to each client under a retainer and further time requirement being chargeable on a per hour basis.
The Program shall be a member of the clients’ Management Team, not representing as an employee to the outside world.
The Program shall prevent all conflict-of-interest situations with existing clients holding the pre-emptive right to anticipate a conflict of interest and thus refuse to allow the engagement with a new client.
The Program commits a 6 to 24-month tenure for each relationship, depending on the form of engagement. The tenure can be increased on mutual agreement.
A sample engagement model is shared below.
| Estimated Employee Strength | 900-1200 | ||
| Outline | No. of Personnel | Coverage month | Days |
| 1st 6 months | 8 visits per month | ||
| 4 orientation sessions | 200 | month 1 | 4 |
| 2 Champions training | Leadership – 15-20 each | month 1 | 2 |
| Process Study | 4 processes | month 1 | 2 |
| 4 Kaizen training | 120 | month 2 | 4 |
| 4 SS Awareness | 120 | month 2 | 4 |
| 4 Lean awareness | 120 | month 3 | 4 |
| Kaizen & Lean Deployment | month 3 | 4 | |
| Process study | 10-12 processes | month 4-6 | 4 |
| Projects | 12 | month 4-6 | 8 |
| This phase includes organization mapping, identification of areas of improvements, deployment of Kaizen and Lean improvements | |||
| 7 months – 1 year | 8 visits per month | ||
| This is where DMAIC is deployed | |||
| Green Belt training sessions – 3 batch | 12 sessions – max 60 ppl | 3 months | 12 |
| Green Belt projects & reviews | 12 | 3 months | 12 |
| GB Certifications | 36 | ||
| Certification cost above 36 applies | |||
| This phase includes GB level project deployment and benefit delivery, ideally mid-size projects. | |||
| Estimated Employee Strength | 900-1200 | ||
| Outline | No. of Personnel | Coverage month | Days |
| 1st 6 months | 8 visits per month | ||
| 13 months – 2 years | 8 visits per month | ||
| Black Belt training sessions – 3 batch | 12 sessions – max 30 ppl | 3 months | 12 |
| Black Belt projects & reviews | 6 | 3 months | 12 |
| BB Certifications | 18 | ||
| Certification cost above 18 applies | |||
| Handover to Internal CQO | |||
| This phase includes BB level project deployment and benefit delivery, ideally large projects. It also includes creation of readiness for the transfer of this function to the organization | |||
The Traditional Approach Vs. The New Approach
In a traditional approach, on a base of 1200 employee strength, you will need to hire the following resources on an approximate per annum cost as under:
- One Master Black Belt – 30-45 lakhs
- Three Black Belts – Total 60-75 lakhs
- 12-15 Green Belts – Total 120-150 lakhs
These would be dedicated resources.
The new approach however envisages:
- use of 5-10% of employee time,
- no business knowledge transfer needed – time saved,
- covers WIIFM – for the employee and the organization,
- allows the function to scale up as you grow,
- larger trained base, eliminating the department functional conflicts,
- the continuous improvement concept is imbedded in the complete organization,
- the proposal includes 36 Green Belt Certification – approximate cost 6.0-7.2 lakhs,
- the proposal includes 18 Green Belt Certification – approximate cost 4.8-5.4 lakhs.